Shipping
Most larger furniture items will be a threshold delivery. Threshold delivery will go to the front door of the residential building – delivery company will not be able to enter the home to bring furniture in.
Small parcel items will ship via FedEx or UPS.
Our high-end sleeper sofas include complimentary white-glove delivery and light assembly in the room of your choice up to a maximum of 2 flights of stairs.
All larger furniture items must be inspected upon delivery and provide a signature upon receipt. A bill of lading must be signed and serves as confirmation that the order has been inspected and approved. Any damage discovered must be noted on the bill of lading. All damages must be reported within 48 hours of delivery.
Delivery pricing is calculated by order total.
Returns
All HomePlace Furniture & Design online orders are final, non-returnable and non-refundable after 72 hours from when the order was placed.
It is the responsibility of the buyer to ensure items will fit inside entry points upon delivery of the item. HomePlace Furniture & Design will not be held responsible if the piece does not fit in the buyer’s home. If this situation occurs, customers are subject to a 20% restocking fee for the returned item pending approval from HomePlace Furniture & Design, in addition to any return shipping costs. If a return is approved, furniture must be in its original packaging.
Any damage made to the carton or product itself, must be noted on the freight bill before the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter. If damage is noted, you may refuse the item or decide to keep it. Please note that keeping a defective item does not warrant a discount. If you refuse delivery, please notify us so we can expect the return shipment and send you a new one.
If you have already accepted the order and find that parts are missing or are damaged, please contact us immediately (within 24-48 hours) so we can ship replacement parts.